Trouble Shooting Instructions for Basic Cable

If you are having issues with your Cable reception, please carefully follow the instructions below.

Note: If you are a rental guest, first try to contact the company or person you rented through. If you are unable to reach them and would like to try to resolve the situation immediately, please do the following.

Cox Cable

855.512.8876

Press Option 1 and Option 1 again

Note: If you have additional services outside of the basic cable the HOA provides, you will need to provide your name and secure PIN.

This is set up by the owner, not the HOA.

Do not call the number that appears on the television screen. This number is for the entire Panhandle area and they will not be able to assist you as we have a special bulk program.

NOTE: IT IS THE RESPONSIBILITY OF THE OWNER, PROPERTY MANAGER, RENTER OR GUEST TO CONTACT COX CABLE.

The HOA office will become involved ONLY after Cox has attempted a remote rest AND if necessary, you may contact the HOA office at 850.424.4106 and we will work with the Cox Care team to get a resolution.